Selected work
How the work became more navigable.
These are not disconnected tools or polished outputs. Each story follows an operating problem through investigation, design, implementation, evidence, and what changed.
Rebuilding Illinois Works around the participant journey
Operational transformation · Workforce development · Compliance · Data
02Building the operating model while Amazon Fresh was still becoming one
Launch · Scale · Learning implementation · Standardization
03When complete did not mean valid
Investigation · Data integrity · Risk · Corrective controls
042 stores. 1 readiness deadline.
Coordination · Workforce readiness · Execution